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Frequently Asked Questions

Q. How quickly can I get my new web site?
It generally takes 3 to 4 days to have a basic website up and running on the net and ready for you to begin adding information about your business using the control panel.

Q. What is included in the price.
For a detailed description of each type of website available
Click here

Q. What is needed to be able to have an instant business web site?
Requirements are a computer, internet access, and a means of taking pictures for your site.Your website will be located on our SECURE SERVER, you do not need to load any software onto your computer, you can amend your website from any computer with internet access.
Everything at Skycentral is web based on our SECURE SERVER, so even if your system fails your website will still be operational.

Q.What about html code and ftp knowledge?
You donít need any technical knowledge - the software made available on our server generates your web page template and also does the uploading of information automatically for you. If you can enter information on the keyboard and know how to use the mouse then you are all set to take control of your own eStore.

Q. How often can I change my site to add pictures or update it?
As often as you like, 24 hours every day. You have total access to, and total control of your web site using your control panel with your user name and password.

Q. Can I change my password?
Yes, you can change your password anytime.

Q. How do I add pictures to my web site?
To add, delete or modify any listings go to your control panel and click on Add Listings. A screen appears that asks for all of your information about the product you are submitting. Complete directions are found in the User Guide. If still in doubt you can contact us.

Q. What about photos?
By far the easiest way is using a digital camera. Our preferred digital camera is the Sony Mavica due to its ease of use and with its email setting the pictures are the exact size you need for your web site. Plus the Mavica puts the pictures right onto a floppy disk ready for your use. Alternatively you can use a standard 35mm camera or a Polaroid camera and then use a scanner followed by a photo compression software to make the pictures ready for use on your web site.

Q. How many photos can I put on a page, and how many pages can I put on my site?
Each page is capable of 2 pictures of the item or service offered along with a description. If you prepare your photos to the recommended size your site should allow for approximatley 150 pages with one photo, or 75 pages with 2 photos on each page, or somewhere inbetween if you put 1 photo on some and 2 photos on others.

Q. Do we need to know how to create or design web pages?
No, the simple-to-use templates are as simple as filling out a form. You just fill in the provided fields with your information and it is automatically uploaded to your web site.

Q. How do I contact search engines to register my site?
You don't have to worry about this as we will submit your site to all of the top search engines. It's all part of our service.

Q. How do I set up the secure order page?
Using the template provided you just enter your information and choices. Complete directions are found in the User Guide. If you are still having problems you can contact us.

Q. What if we need help or support?
The software is so easy to use the odds are you wonít need any help at all, but if you do we are available by email to provide the help you might need.

For further questions please use the contact form.

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